We have experience helping clients with the architecture, design, and development of service-oriented architecture (SOA) and other integration platform solutions to allow information sharing and management between business partners, processes, and systems–and to help enable effective end-to-end business processes.
Solution and product
This project supports virtual contact center (multi-tenancy): agents can locate in multiple tenant (tenant 1 in HNI POP, tenant 3 in DNG POP, tenant 2 in HCM POP) and each individual tenant can manage its own contact center (tenant self-administration feature) such as: adding/modifying agent queues, groups and skills, designing call flow, routing and producing reports, etc.
Application : Cisco IPCC agent desktop customization
Tech : Cisco IPCC Enterprise, Microsoft SQL
Team : 4
Duration : 28 Weeks
The platform monitors multiple data sources and channels (Twitter, Facebook, news, digital media, amongst others) and uses a rich real-time dashboard to track, compare, summarise, and make sense of public opinions, moods, and feelings at a truly vast scale beyond what any single human would be able to read and digest. This product allows you to keep track of what people say about any topic across Social Media and news networks. The KPIs and metrics that generates cover sentiment, sarcasm, emotion, mood, speculation, risk, intent, gender, humour, and many other signals that you can combine with your own data.
Application : Web/Mobile App
Tech : Nodejs, Mongodb, Crawler, Facebook, Twitter
Team : 4
Duration : 12 Weeks
This Project provides a highly scalable and unified approach to managing service delivery that enables efficient, top-down service assurance and performance management across complex network, service and application tiers. The platform supports a broad array of service provider network architectures including mobile, wireline and addresses a wide range of servicesincluding 2G, 3G and 4G/LTE mobile networks, packet and circuit switched voice, video services,carrier Wi-Fi and fixed broadband services.
Application : Web application for admin
Tech : FPGA,Hadoop,Kafka data streaming,Elastic Search
Team : 5
Duration : 21 Weeks